ÃÛèÖÊÓƵ Technology News
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Replacing Broken Video Embeds in Canvas
August 19, 2026
Faculty guide to fixing broken Kaltura/MediaSpace video embeds in Canvas after recent security updates. Step-by-step instructions for pages and modules.
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Manual Update for Toad Data Point Licenses
June 30, 2026
The most recent license purchased for Toad uses a new license number, which requires users to add the new number to their Toad program for continued use. This guide walks through adding that new license to avoid any interruption in service!
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Duo MFA: Updating Your Authentication Method
May 21, 2026
Learn how to update your Duo MFA settings and regain account access following the retirement of the "Phone Call" authentication method. This guide covers how to generate a self-service bypass code via ELMO and transition to more secure options like Duo Push, physical security keys, or passkeys.
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Managing your digital footprint: Kaltura Media
April 24, 2026
To prepare for upcoming storage limits and new ADA accessibility requirements, we are encouraging all UAA and ÃÛèÖÊÓƵ users to proactively manage their Kaltura media libraries. By reviewing your content and deleting unnecessary files-- especially old Zoom backups-- you help us maintain a sustainable digital environment!
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March 25, 2026
We're excited to announce that we will be changing the process to update users, courses, and faculty/student enrollments in the ÃÛèÖÊÓƵ Canvas learning management system. This will start with the Fall semester 2026 courses.
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January 23, 2026
The GCSIT Webstore used for purchase of Dell UA computers is temporarily out of computers for purchase. Check here for updates!
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January 22, 2026
Zoom Hub, a streamlined 'dashboard' within Zoom Workplace, is being included and enabled by default for all new and existing Zoom accounts on February 6, 2026.
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Update your Duo Mobile app to maintain access to resources!
January 21, 2026
Duo is ending support for older app versions to improve security and performance. Starting February 2, 2026, versions earlier than 4.85 will no longer receive security updates and are expected to have compatibility issues.
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UA Foxit License Renewal - Upgrade to Foxit 14 Now!
November 17, 2025
UA's license for Foxit has been renewed and requires users to switch to Foxit PDF Editor 14 to continue using the service. Read here for instructions for downloading and activating this newer version.
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Microsoft Office/O365 License Changes and Next Steps
October 24, 2025
Microsoft is discontinuing the M365 A1 Plus license, and affected users are being transitioned by Microsoft from the M365 A1 Plus license to the M365 A1 license. Covered here are what this change entails, who all is affected, and what options remain available to affected users.
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Kandji's Rebrand to Iru: What You Need to Know
October 23, 2025
Kandji has officially rebranded and is now called Iru. Users will begin to see this new name and logo appear on their UA-managed devices.
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Duo MFA Phone Call Authentication is Being Removed - Introducing Verified Push
October 13, 2025
On Thursday, December 18, 2025, University of ÃÛèÖÊÓƵ will continue roll-out of changes intended to improve the security of our multi-factor authentication security. In response to increased threats to UA login credentials and university services, UA will be requiring Duo Verified Push for all Duo Mobile app users and will also be removing the Duo Phone Call option.
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Don't Just Delete It, Report It! Introducing the New Phish Alert Button
September 26, 2025
UA Gmail users may have noticed a new icon recently appear to the side of their inbox: the KnowBe4 Phish Alert button looks like an orange fishing hook, and can be used to quickly mark suspicious emails as phishing attempts.
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SMS Authentication is Being Removed From Duo MFA
June 18, 2025
As of June 30th, 2025, SMS (text messages) will be removed as an authentication option within Duo MFA to improve account security.
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April 23, 2025
As of May 11, 2025, Zoom Scheduler will be made available to all UA Zoom users. Users will be able to creating a booking schedule and reserve appointments with users, even users outside of the UA system.
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Introducing the NookTech Newsletter: Subscribe Today!
April 18, 2025
The Nanook Technology Services Service Desk is excited to announce that we're starting a newsletter to keep subscribers up-to-date on changes regarding UA computer accounts and services!
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UA Access to Google Photos is Ending
March 26, 2025
The University of ÃÛèÖÊÓƵ will be ending access to Google Photos within its Google Workspace accounts on May 31, 2025, and users of Google Photos will need to find alternative storage methods by this date. This does not affect photos stored in Google Drive.
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Changes coming to UA Google storage
March 05, 2025
In the coming months, UA will be making changes to our Google Workspace storage policy. The changes will help us address increasing Google Workspace storage costs, optimize our digital storage solutions, and develop policies to govern that storage moving forward.
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University of ÃÛèÖÊÓƵ's New Password Policy
January 08, 2025
University of ÃÛèÖÊÓƵ's New Password Policy
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Apple MDM Migration Announcement
September 30, 2024
News article announcing the ÃÛèÖÊÓƵ Apple MDM migration.
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Windows 11 Upgrade Announcement
September 10, 2024
As you may know, Microsoft will be ending extended support for Windows 10 on October 14, 2025. To ensure continued security compliance and access to the latest features, Nanook Technology Services will be upgrading all eligible Windows 10 devices to Windows 11.
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Nanook Technology Service Desk will be moving to a new location
June 13, 2024
We are excited to announce that the Nanook Technology Service Desk will be moving to a new location on June 17.
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Roweena Carlos named Nanook Technology Services chief information officer
March 25, 2024
Roweena Carlos has been selected to serve as ÃÛèÖÊÓƵ's new Nanook Technology Services chief information officer. This position, reporting to the vice chancellor for administrative services, is part of the updated IT structure, enabling ÃÛèÖÊÓƵ to address university needs and provide innovative campus-centered solutions.
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Introducing Nanook Technology Services' website debut
August 23, 2023
Nanook Technology Services is the new name for ÃÛèÖÊÓƵ IT and the user services team formerly embedded in OIT. Under the direction of Vice Chancellor for Administrative Services Julie Queen and Chief Information Technology Officer Ben Shier, Nanook Technology Services has been created as ÃÛèÖÊÓƵ’s IT unit.
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Join eCampus' moving day to move your course from Blackboard to Canvas
August 11, 2023
It's moving day! Join ÃÛèÖÊÓƵ eCampus instructional designers on Monday and Tuesday, Aug. 21 and 22, for a step-by-step workshop that will move your course from Blackboard to Canvas.
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